Q: who pay for the custom tax? —important
A:If the parcel is strict inspected by custom, You still need to pay tax to clear custom.We won`t bear any customs tax. If you need any help during clearance, please contact us for free, we will provide all necessary document to help you clear custom. andyou have special requests after place order, pls leave message to me , we will try my best to help you 🙂
Q: what’s the DHL remote fee?—important
A:After buyer choose DHL shipping way, we will check your address, if your address belongs to remote area according to dhl system,buyer is requested to pay extra cost for remote area cost.pls know that this remote cost is charged by DHL, not our seller, pls understand. if you agree pay for the remote fee, pls click this link:DHL Remote Fee
if you not agree pay for the remote fee, pls change your address or city (which not belongs to remote area), then i will help you to inform our DHL ship to new address. thank you!
if you want to check your city name on DHL site, pls click here:DHL Capability Tool—Remote area Check
Q: If i do not like this phone or it has problem, how can i get refund or send it back?
A:if you do not like this phone and want to send back and get refund, you need to send it back within 7 days after you receive the parcel. and keep phone without any scratches, without any broken. then we promise refund full cost after get phone and checking; if you use the phone beyong 7 days, we just offer 1 year warranty, pls understand. thanks a lot!
Q: what frenqency the phone support?
A:in our specification,you can find the frequency which the model support, and you need to know your own operator’s frequency. Only both frequency match, you can use the phone properly, you can visit web to check your operator.
Q: what kind charger inside the parcel?
A:Most phone will have original China type charger(same as USA),we will provide suitable adaptor, which should be applicable in your country, according to our knowledge
Q: How to leave feedback?
A:If you are satisfy with us and our product, please give 5 stars and leave good review , we will offer some discount or gifts for your new order. and promise extra half a year warranty.
If you have any problem with product,delivery,service, etc, please contact us in time, we will response in 24 hours, please not open dispute directly. thank you!
Q: how long the warranty?
A:we offer 1 year warranty (not include the screen broken by buyer themselves),if you leave us 5 stars and positive feedback, we add more half a year warranty!
Q: How to Sign the parcel?
A:pls check the parcel face to face inspection, and make a vedio when you open the parcel. check all is fine, then sign the parcel. if you met any trouble, pls contact me in time before open dispute, we will respond within 24 hours and try our best to help you to solve it better.
Due to the price is changes everyday in our market, so we will not refund the price difference. pls understand, thank you!
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